Privacy Policy

At H2O Pups, operating from Calgary, Alberta, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Alberta Personal Information Protection Act (PIPA), the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable international data privacy frameworks.

1. Personal Information We Collect
When you visit our store or make a purchase, we collect the personal information you voluntarily provide to us, including:
- Identity Data: First and last name, shipping address, and billing address.
- Contact Data: Email address (contact@h2opups.com) and phone number.
- Financial Data: Payment card details and billing tokenization. Payment details are processed securely through our encrypted, PCI-compliant payment gateways; we never store or see your raw credit card numbers.
- Device Data: IP addresses, cookies, browser types, and log files collected automatically via website analytics.

2. How and Why We Use Your Information
We process your personal data primarily to fulfill contracts (processing and shipping your orders), communicate transaction updates, screen orders for potential risk or fraud, and, where you have granted explicit consent, send you promotional marketing.

3. Global Fulfillment & Cross-Border Data Transfers
To fulfill your purchases, H2O Pups shares your name, shipping address, and phone number with our trusted third-party manufacturing and global fulfillment partners located outside of Calgary. Your data shared here is strictly limited to what is required for printing shipping labels and completing final mile delivery. Because we ship from the fulfillment centers closest to your location, your data may be transferred to, stored, or processed in countries outside of Canada (including the United States and other global territories), making it subject to the local laws of those jurisdictions.

4. Consent and Access Rights
By providing your details at checkout, you imply consent for our collection and use of that data for order fulfillment. You retain the right to access, correct, port, or request the complete deletion of your personal information at any time by reaching out to our privacy contact.

5. United States Resident Notice
If you are purchasing from or residing in the United States, please note that your personal information is transferred to and processed on servers located in Canada and our partner fulfillment networks. We comply with applicable US state privacy laws. We do not "sell" your personal information to third parties for monetary compensation. We only share data with trusted service providers strictly to fulfill your orders and run our store.

6. International Data Protection Rights (GDPR/UK GDPR)
If you are a resident of the European Union or the United Kingdom, you have specific data protection rights under the General Data Protection Regulation (GDPR). This includes the right to access, correct, update, or request deletion of your personal information. We process your data based on the legal grounds of fulfilling our contractual obligations to deliver your orders, or for our legitimate business interests.

7. Contact Information
For any privacy-related inquiries or to exercise your data rights, please contact our Privacy Officer at:
Email: contact@h2opups.com